If a payment is declined or a renewal fails, it's usually something quick to fix. Here's what to check.
Common reasons a payment fails
- The card has expired or the details were entered incorrectly.
- Insufficient funds, or the bank flagged the charge as unusual.
- The card doesn't support international or online recurring payments.
How to fix it
- Open your Account from the profile menu and go to your billing settings.
- Update your card or enter a different payment method.
- Save, then retry the payment.
If your bank declined the charge, contact them to approve payments to Motionstyles, then try again.
Renewal failed?
If a renewal doesn't go through, your access may pause until payment succeeds. Updating your payment method usually restores access right away. See Managing your subscription.
Still having trouble? Email [email protected] and we'll sort it out.