← Help Center

Technical Support

Files won't open

How to open Motionstyles downloads and which software each file type needs.

Motionstyles downloads usually arrive as a ZIP file containing your asset. Here's how to open them and what software each type needs.

Unzip first

Most downloads are ZIP files. Double-click the ZIP to extract it (built into Windows and macOS), then open the files inside.

What opens each file type

  • Video templates: After Effects, Premiere Pro, DaVinci Resolve, Final Cut Pro, or Apple Motion, depending on the template. Check the item page for the required app.
  • Music & sound effects: WAV or MP3—plays in any media player or editor.
  • Graphics: Photoshop (PSD), Illustrator (AI/EPS/SVG), or standard image files (PNG/JPG).
  • Fonts: TTF or OTF—double-click to install, then use them in any app.
  • AI: prompts and files you use with the relevant AI tool, described on the item page.

Still won't open?

  • Make sure you've fully extracted the ZIP before opening files.
  • Confirm you have the required app installed and updated to a recent version.
  • Re-download the item in case the file didn't finish—see Troubleshooting downloads.

Need a hand? Email [email protected] with the item name and the app you're using.